Seasonal Member Advocate

CVRD Health (pronounced “Covered”) is a benefits optimization platform built for government contractors. We help employers get more out of their benefit dollars while making benefits easier for employees to understand and use.At the center of that experience is our Advocacy Center — the team helping members understand their benefits, navigate enrollment, and get support when they need it.

We’re looking for Seasonal Member Advocates to join our Advocacy Center during our busiest time of year: Open Enrollment.You’ll help members understand their health insurance options, navigate enrollment, answer benefit questions, and work through issues involving coverage, billing, and payments. You’ll connect with members by phone, email, text, and chat while also completing the behind-the-scenes work needed to move issues toward resolution.This is more than a traditional call center role. We’re looking for people who can think critically, communicate clearly, learn quickly, and take ownership of the member experience.We can teach you our processes and tools. We’re looking for people who are curious, coachable, comfortable with technology, and genuinely enjoy helping people.

This is a temporary, full-time seasonal position supporting CVRD during Open Enrollment. Seasonal Member Advocates will generally work 40 hours per week.During Open Enrollment, Advocacy Center operating hours may extend from 8:00 AM–6:00 PM ET, with individual schedules assigned within that window based on member demand and business needs.Because Open Enrollment is what we’re bringing this team in to support, consistent availability from October through December is important, and time-off availability may be limited during this period.

Compensation: This position pays $22–$25 per hour.While this position begins as seasonal, strong performers may have the opportunity to transition into a permanent, full-time W-2 role with CVRD after Open Enrollment. Conversion is based on individual performance, business needs, and available positions.

• Support members through phone, email, text, and chat.
• Help members understand their health insurance options and make informed enrollment decisions.
• Answer questions about benefits, enrollment, eligibility, premiums, coverage, and payments.
• Guide members through the shopping and enrollment experience.
• Submit enrollment applications through HealthSherpa, federal and state-based marketplaces, and carrier websites.
• Research and help resolve enrollment, coverage, billing, payment, and carrier-related issues.
• Work with insurance carriers and other partners when additional research or escalation is needed.
• Clearly document member interactions, actions taken, and next steps while following established workflows, SOPs, and quality standards.

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• Experience delivering high-quality customer, member, or client support.
• Strong written and verbal communication skills.
• Strong critical-thinking and problem-solving skills.
• Comfort learning new technology and working across multiple platforms.
• The ability to take complicated information and make it simple.
• Strong attention to detail, follow-through, and the ability to work independently in a remote environment.
• A high school diploma or equivalent.

Experience in health insurance, benefits administration, healthcare, insurance enrollment, or a contact center environment is strongly preferred.Experience with HealthSherpa, Healthcare.gov, state-based marketplaces, carrier portals, Zendesk, or similar platforms is a plus.

We’re building and growing our Advocacy Center, which means you’re joining at a time when your ideas and perspective can make an impact.We want people who enjoy helping others, solving problems, learning new technology, and finding better ways to work. You won’t be expected to know everything on day one — but you will be expected to learn, ask questions, take feedback, and take ownership of your work.If that sounds like you, we’d love to hear from you.