Service
CVRD takes work off your HR team, keeps employee interactions compliant and high quality, and gives your people someone to call.
Let's Talk
The problem
When you move to individual coverage, every employee has to navigate carrier networks, plan comparisons, and subsidy rules on their own, and the questions land on the one team least equipped to answer them: yours. There's a better way, and it doesn't mean adding headcount.
What CVRD delivers
Employee support engineered for individual plans and the realities government contractors live with every day.
Hands-on enrollment support.
Most employees pick their plan on their own, so our advisors are available year-round to help. During open enrollment we offer extended evening and weekend support, on the employee's schedule, not a call center's.
Plan-selection guidance.
Employees connect with an advisor to understand their options and choose the right plan for their family. No jargon, no guesswork.
Help across every channel.
We answer employee questions by phone, text, chat, and email, meeting people where they are.
Onsite when it counts.
For larger contractors, our team can provide onsite support during open enrollment, helping employees enroll with confidence.
One fewer job for HR.
Employees come directly to CVRD with plan and enrollment questions, so HR doesn't become the benefits help desk.
Every employee, in their own language.
Spanish-speaking advisors handle enrollment and plan selection directly, and our chat responds in dozens of languages in real time. We also hand you Spanish enrollment guides to send out before the season starts.
How it works
Setup
You share your eligibility file. We model the plan and stand up branded phone, chat, and email support in your name.
Enroll
Employees pick the right plan with an advocate by their side. We resolve most questions live, so they never get stuck.
Support and report
Advocacy continues all year, backed by clear monthly reporting, with no added lift on HR.
Built for government contractors
Fringe compliance is not a side feature for us. It is the reason CVRD exists.
Predictable labor cost.
Turn unpredictable fringe dollars into a fixed cost input you can model into every bid.
Audit-ready compliance.
Stay SCA and DOL compliant across multiple contracts and wage determinations, with documentation ready when you need it.
Track tax waste and remove shortage
Track the tax implication of cash-in-lieu in real time and minimize shortage payouts overall.
From chaos to control.
A defined cost model replaces the guesswork of managing fringe by spreadsheet.
How is a Spanish-speaking workforce supported?
Spanish-speaking advisors help your employees with enrollment and plan selection. Our chat support detects and responds in dozens of languages, so employees get real-time answers in the language they choose. We also provide Spanish versions of all enrollment guides and collateral for you to distribute ahead of time.
Do employees get a real person or a chatbot?
Both. Chat gives instant answers to common questions, and licensed advocates handle everything that needs a human.
How does this reduce work for our HR team?
Employees come directly to CVRD with plan and enrollment questions, so HR doesn't become the benefits help desk.
What does support look like outside of open enrollment?
Year-round. Coverage questions, life changes, and claims issues don't stop when enrollment closes, and neither do we.
How do you keep us audit-ready across multiple contracts?
We track fringe obligations across contracts and wage determinations in real time and keep documentation ready for DOL review, so an audit request doesn't turn into a fire drill.
