The only call center built for year-round individual plan support
White-label ICHRA advocacy for brokers & administrators who want happy members, not overhead.
CVRD goes beyond ICHRA to deliver:
Multichannel Customer Engagement
Benefits Enrollment & Education
Regulatory Compliance
Transparent Reporting & SLA Monitoring
Individual plan navigation requires specialized knowledge that group benefits expertise doesn't cover
Carrier networks, and plan comparisons are too complex for traditional call centers
ICHRA participants need ongoing support throughout the year—not just during enrollment
Most brokerages lack the infrastructure and budget to build specialized individual plan support teams
Early ICHRA implementations have created poor member experiences due to inadequate ongoing support
The individual marketplace changes constantly—keeping staff trained and current isn't scalable
Individual plan navigation requires specialized knowledge that group benefits expertise doesn't cover
Carrier networks, and plan comparisons are too complex for traditional call centers
ICHRA participants need ongoing support throughout the year—not just during enrollment
Most brokerages lack the infrastructure and budget to build specialized individual plan support teams
Early ICHRA implementations have created poor member experiences due to inadequate ongoing support
The individual marketplace changes constantly—keeping staff trained and current isn't scalable
The first call center engineered Exclusively for Individual Plans
Year-Round Individual Plan Specialists
Unlike general call centers, we focus exclusively on individual marketplaces
Complete White-Label Integration
Members never know they're speaking to a third party
Deep ICHRA Expertise
Our advocates understand subsidy rules, compliance requirements, and individual market nuances
Scalable Infrastructure
Handle member growth without hiring, training, or managing internal staff
Cost-Effective Solution
Get specialized call center capabilities without the six-figure investment
Plug-In support that feels in-house
(without the headcount)
Setup
You drop eligibility file; we spin up branded phone, chat, email queues.
Launch
Advocates greet members as you, resolve 90% live, escalate the rest.
Optimize
Monthly SLA + VOC reports fuel continuous tweaks with no lift on your side.
Built for the Benefits Supply Chain
- Brokerages: Instantly add ICHRA support line; win bigger RFPs.
- ICHRA Admin Platforms: Wrap technology with human touch that keeps accounts sticky.
- HR Tech / Ben-Admin Vendors: Upsell advocacy without building a call floor.
- Carriers: Pair your individual products with A-rated service.
Focus on what you do best.
We'll handle the complex support.
Building this capability in-house requires significant investment:
- Staff Costs$45,000-$65,000 per advocate annually, plus benefits and systems setup (20-30% additional)
- Training Investment3-6 months initial training, ongoing education, and certification maintenance
- Management OverheadSupervisors, training staff, and quality assurance personnel
- Technology InfrastructurePhone systems, CRM integration, compliance tools, and security measures
- Recruitment CostsHigh turnover in benefits roles means constant hiring and onboarding expenses
With CVRD, you get:
- Immediate ExpertiseHighly trained advocates who put themselves in the caller's shoes and strive for first-call resolution
- Predictable CostsPay for what you use without recruitment, hiring, training, or management overhead
- Scalable CapacityHandle seasonal spikes and growth seamlessly with our distributed team
- Geographic RedundancyRemote staff throughout the US eliminates single points of failure
- Professional ResultsDeliver the member experience that builds loyalty and boosts satisfaction
Ready to give employees answers instead of excuses?
- Reduce internal strain on HR and service teams
- Ensure compliant and high-quality customer interactions
- Gain a trusted partner committed to human-centered service
- Receive a tailored approach with measurable ROI
